Evaluation & evidence
At the core of our approach is a rigorous and research driven methodology to understand the impact of our service on the local health economy and the patient’s wellbeing, activation and overall health.
Our HN Clinical Coaching CARE has been validated through both intervention studies (Randomised controlled trial in Sweden and UK) and experimental studies – case studies published by EKHUFT and NHSE Personalised care team. Furthermore, our patient-facing intervention builds on the methodology of motivational interviewing, shared decision making and structured care coordination. Most importantly, a national (RCT) with the Nuffield Trust, which commenced in 2015, has recruited 1,800 patients across seven trial sites in the UK. The RCT evidenced the capability of HN’s intervention to reduce care demand and improve patient reported outcomes (PROMS). In the study protocol patients who consent to become part of the service are randomised where out of every three patients, two patients are allocated in the intervention group and one patient to the control group. This research study design was implemented across several trial sites and has shown consistent results for the past five years
Publications and case studies
Ongoing scientific studies:
Our presentation at Healthcare Excellence Through Technology (HETT) in 2019, shows the results of the Randomised controlled trial (RCT) on AI-guided Urgent Care prevention,
A thesis detailing how artificial intelligence enabled tele-health coaching changes patients’ self-reported activation and health outcomes produced in 2019 by UCL masters student, who analysed the impact of HN Clinical Coaching CARE on PROMs, Wieske et al. (2019)
Service evaluations, case studies and patient testimonials
In 2019, East Kent Hospitals University Foundation Trust (EKHUFT) analytics team produced Predicting and preventing avoidable urgent and emergency care: Measuring impact across activity, mortality and cost benefits, which demonstrated the success of HN Clinical Coaching CARE in the region. For this, EKHUFT won Association of Healthcare Analysts’ Team of the Year award.