HN Virtual CARE

Clinical coaching, support and remote patient monitoring to deliver NHS at home solution. A solution for Acute Trusts, CCGs, ICSs and STPs.

Why AI

Creating a symbiosis between technology and clinical staff to deliver the best care for patients.

Ethics & equality

Building effective algorithms that are ethical, fair and support reducing health inequalities.

Evaluation & evidence

Measuring our impact on frontline services and patients’ wellbeing using research driven methodologies.

Data privacy

Safeguarding patient confidentiality and compliance with industry security and data protection standards.

Providing the NHS and patients with innovative solutions to support resilience and recovery

HN is a healthcare company that delivers AI guided case-finding, clinical coaching, remote monitoring, and virtual ward solutions to the NHS.

Our Anticipatory CARE service provides clinical health coaches to Primary Care Networks (PCNs), which can be funded by the Additional Roles Reimbursement Scheme (ARRS).

Paul talks about working with us following a heart attack

Our services

We know that urgent and emergency care (UEC) pressure is one of the biggest challenges for the NHS. We partner with the NHS providers, ICSs, STPs CCGs and PCNs and by using our AI guided case-finding algorithm, identify patients who can benefit from our services. We deliver digitally enabled remote clinical coaching programmes that benefit both patients and systems.

HN Anticipatory CARE

Supporting primary care through AI guided case-finding and the provision of additional roles to enhance anticipatory and personalised care.

HN Virtual CARE

Clinical coaching, support and digitally-enabled remote patient monitoring to deliver NHS at home.


AI service, delivering real-time advanced screening for patients at increased risk of unplanned hospitalisation and the automation of key clinical processes involved in remote monitoring.


Comprehensive work-based learning programme for health coaches that teaches the skills, behaviours and confidence required to effective in their role.

HN Clinical Coaching CARE

AI guided case finding followed by clinical coaching, prevents 25-40% of unplanned care.

HN Covid-19 CARE

Nurse-led service for patients which offers remote monitoring, assistance and advice.

Benefits of HN CARE services


AI guided, ensuring the right intervention is provided to the right patient at the right time.


One-to-one coaching with a qualified healthcare professional with no limit on session times.


Patient receives a holistic health assessment and support. The clinical coach helps them to better understand their condition.


A personalised healthcare plan is provided, encouraging the patient to engage in their selfcare and make positive lifestyle choices.


Continuous monitoring is undertaken by the clinical coaches.


The clinical coach provides guidance to appropriate resources within the community and distributes communications to relevant departments within the NHS.

Patient stories

HN’s AI algorithms ensure at risk of unplanned care patients are identified. Our clinical coaches conduct a holistic assessment of each patient to provide a tailored healthcare plan, which includes helping them to better understand their condition; to engage in their selfcare and encourage positive lifestyle choices.

Latest news

The latest company news and more from HN.

Award winning healthcare

HN has been selected on to the NHS Innovation Accelerator (NIA) 2020 as one of 11 companies to scale nationally over the next 36 months.

We are also proud to be part of the P4 Precision Medicine Accelerator, the Digital Health London Accelerator and the Major of London’s International Business Programme.

Our partners

HN is partnering with a growing number of organisations sharing our vision of empowered patients, sustainable healthcare.

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Working with NHS systems across the UK

We would like to work with you to empower patients – by engaging them in their health and care, we can create sustainable healthcare for all.

Our analysis shows that just 1% of the population consumes 35% of all non-elective admissions and 53% of non-elective bed days within one year. These patients are transient over time, with eight out of ten moving in and out of this group each year. HN’s ability to identify these patients at the right time and provide them with a clinical health coach can save health systems up to 40% of per patient care costs.

Meet the HN team

HN is comprised of professionals from a range of clinical, digital, data and business backgrounds. We are highly experienced in delivery of innovative clinical services, use of applied AI within healthcare, research and evaluation.

Most of the HN team have worked within the NHS so are familiar with its processes and all our patient facing services are delivered by trained and qualified healthcare professionals. Furthermore, we have an excellent Advisory Board and Regional Advisers who are senior stakeholders from within NHS commissioning, primary care, population health management, adult social care and research, that we actively work with to achieve our goals.

Leadership Team

Creenagh Williamson RN, MSc

Chief Nursing Officer & COO

Joachim Werr MD, PhD

Founder & Executive Chair

Mark England, MBA


Advisory Board and Regional Advisers

Prof. Matthew Cooke

Emergency Medicine Clinician

Dr Stephen Laitner

GP & Public Health Specialist

Robert Harris

Experienced Chairman, NED & CEO

Sam Alsop-Hall

Managing Director & Founder, Mprove​

Graham Prestwich

Patient Director

Heather Cook

Digital Health Architect

Become part of
a growing team

If you’re looking to join a vibrant community that’s passionate about improving patient outcomes, you will find a home at HN. We have built a successful and ambitious organisation with a values-driven culture like no other.

Contact us

Contact the HN team to discuss how we can work together to build sustainable healthcare on 0208 0640622

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Creenagh Williamson RN, MSc

Chief Nursing Officer and COO

Formerly a nursing director, Creenagh’s career has involved emergency nursing and working in hospital and care settings. With a strong background in healthcare management and managed care, Creenagh oversees HN’s operations and leads a team of exceptional healthcare professionals.

Joachim Werr MD, PhD

Founder & Executive Chair

HN’s founder and Executive Chair is an entrepreneur, qualified emergency physician and has a PhD in Physiology from the Karolinska Institute, Sweden. Prior to HN, Joachim was vice president at Investor Growth Capital Limited – formerly a business unit within Investor AB. He also was an A&E Consultant at the Karolinska Institute and an engagement manager At McKinsey & Co, Sweden.

Mark England MBA


Prior to joining HN, Mark was Deputy National Director for UEC at NHSE/NHSI and Managing Director of a first wave Integrated Care System. He has overseen considerable transformation, much of it digitally enabled, within the NHS and beyond. Mark has worked at board level within providers, led systems and covered policy and strategy at a national level.

Prof. Matthew Cooke

Emergency Medicine Specialist

Matthew was formerly the urgent and emergency care ‘tsar’ for the UK Government, most known for his introduction of the four-hour target. He is also an experienced A&E physician, featuring twice on HSJ’s annual “top 100 clinical leaders”. His leadership roles have included National Director for NHS 111 and Chief Clinical Officer at Capgemini.

Dr Steven Laitner

GP & Public Health Specialist

Steven is an influential and experienced GP, population health expert and clinical leader. He has a strong background in public health and clinical leadership. Steven practices as a part-time GP and as a freelance health consultant with his own consultancy company, Programmes for Health, supporting a range of healthcare commissioning and provider organisations.

Robert Harris

Advisory Board member

Robert Harris was previously CEO of LHG, – an NHS England ‘Multispecialty Community Provider’ Vanguard organisation, and the largest primary care general practice partnership in the NHS. Robert also served as  NHS England’s National Director of Strategy and advised ministers on health policy and strategy. Robert brings strategic, governance and business growth  knowledge and capabilities to HN. 

Sam Alsop-Hall​

Managing Director & Founder, Mprove

Sam is a serial entrepreneur and the Managing Director of a number of healthcare focused businesses. Having worked in management consulting, executive search and software sales he is well placed to support HN through the commercial landscape in health and social care. He is the current national co-chair for the UKs oldest children’s charity, Action for Children and has a passion for improving patient outcomes through innovation and the adoption of technology.

Graham Prestwich

Patient Director

Graham has participated in and led a wide range of patient and public involvement roles and activities over the last ten years bringing diverse and valuable experience and networks to his current role with HN. The experience includes Clinical Commissioning Group Lay Member for 6 years, Lead for patient and Public Involvement at the Yorkshire and Humber Academic Health Science Network, Board member of Healthwatch Leeds and Chair of the Bradford School of Pharmacy External Advisory Board. Graham also participates in several research projects as a lay member.

Heather Cook

Digital Health Architect and Market Access Specialist

Heather Cook’s recent experience includes successfully building the brand of Brain in Hand, a mental health digital support system. She has a background in consulting from PA Consulting and brings strategic and brand-building capabilities to HN.