New report highlights positive patient feedback on HN’s AI-guided clinical coaching service

by Mehdi Juma

A new report published by Yorkshire & Humber Academic Health Science Network highlights how HN’s innovative approach to supporting patients with long-term conditions can help improve their mental and physical wellbeing, reducing the need for unplanned emergency care and hospitalisation.

The report, which can be downloaded here, captured patients and public perception on HN’s predictive and preventive supported self-care model, AI-Guided Clinical Coaching (AICC) for patients at high-risk of unplanned care.

HN’s AICC model consists of cutting-edge, real-time AI and predictive data analytics to identify patients, often those with long-term conditions and who are potentially regular users of health services, who may benefit from health coaching and supported self-care. Delivered by registered nurses and healthcare professionals, AICC is designed to support patients with complex conditions and empower them to take control of their health.

Feedback from patients and the public in the report show strong support for HN’s AICC approach. Those who participated in the AICC service were particularly positive about the way clinical coaches had approached them to understand their health and wellbeing, both physical and mental health needs. The results also showed that clinical coaches helped the enrolled patients overcome many barriers including lack of understanding or knowledge, low confidence, motivation and building a positive attitude towards their own health and disease.

Dr Joachim Werr, Founder and Executive Chair of HN, said:
“Patient feedback is of paramount importance to us at HN and so this report, one of the first to investigate patients’ and public perception of AI-Guided Clinical Coaching, was of particular interest to us. It is naturally very pleasing to receive such positive feedback on the service but also patients’ ideas and recommendations for how to further develop the service encourages and inspires.

We are confident our data-driven approach represents a ‘paradigm shift’ by proactively identifying patients at the highest risk of unplanned care, and inviting them to a nurse-led, supported self-care intervention. We have recently recruited a Patient Director and established a Patient Advisory Group and look forward to fully embedding the patient view into our work so it can help inform our approach going forward. A huge thanks to Graham Prestwich for playing a leading role in developing the qualitative research and this report.”

Graham Prestwich, Public and Patient Involvement Lead at Yorkshire & Humber AHSN, led the project, conducting 25 structured conversations with patients to gather their views and opinions of the service. Three groups of patients were recruited: those who participated in the AICC service, those who declined to participate and a group who had not been involved at all. All their feedback was incorporated into the final report.

Graham Prestwich, Public and Patient Involvement Lead at Yorkshire & Humber AHSN, said: “The aim of this work was to help identify which elements of the service were considered by users and potential users to be most beneficial, and which elements they found easier and more difficult to engage with. The feedback also provides invaluable insights into ways to help further improve the service and increasing the benefits for users.”

A series of twelve recommendations have been made within the report for further ongoing development of the approach and ways to refine and enhance patient recruitment and experience.

More information about HN’s AI clinical coaching can be found here.